FAQ


Can the Christmas present be exchanged?

You can exchange your Christmas present until 24 January 2023.

All you have to do is notify us at info@lineagcph.com that you would like to exchange your gift and then send the item back.
Please note that the buyer is responsible for the shipping costs for returns.
We encourage you to use our return portal, where you can easily and quickly order a return package label. Press the Return portal link to get to our return portal.
If you do not use the return portal, please note that the item must be sent with a tracking number so that we can track the package.
You are also welcome to return the package in person.
The package must be returned to:
LINEA G
Thorvaldsensvej 56
1871 Frederiksberg C

Has my order gone through?
You will receive an order confirmation to the email address you provided shortly after your purchase has been approved.

What can I pay with?
You can pay for purchases at LINEA G with the following: Mobile pay, Visa Dankort, Mastercard and Visa Electron. The amount will only be deducted from your account when the goods are dispatched from our warehouse. All prices are incl. 25% VAT.
LINEA G cannot see your personal data.

I have not received an order confirmation?
Once you have placed an order, you should receive an order confirmation within a few minutes. If you haven't received it, check if it has landed in your spam filter. Even if you have not received an order confirmation, it is possible that the order has been completed, but that you may have made a typing error when you wrote your email, and then please contact us before placing a new order.

+45 25 30 20 32
+45 60 20 92 23

Mail: info@lineagcph.com

Where is my order?
All orders are dispatched within 1-2 working days from placing the order.

Depending on which delivery you have chosen, you will receive a tracking code so that you can follow where your package is.

If confusion or problems arise, please feel free to contact us at the following:

+45 25 30 20 32
+45 60 20 92 23

Mail: info@lineagcph.com

Can I change or delete my order?
If your order has been sent, there is no option to delete your order, but instead you have the option to return the order if it is not what you want.

Please note, however, that the buyer is responsible for the shipping costs for returns. The item must be sent by delivery, as we do not collect parcels from the parcel shop. But you are also welcome to return the package in person.

I have received a wrong item/item with a fault?
In the event that we have sent you the wrong item or an item with an error on it, we apologize and ask you to contact us as soon as you discover the error so that we can assist you with an exchange or return.

How do I return?
We offer a 14-day full right of return, where you can notify us at info@lineagcph.com that you have regretted the purchase and then send the item back for up to 14 days.

The right of return applies from the day you receive your goods. If the full right of return is to apply, the goods must be handled in such a way that the goods have not lost value. We therefore recommend that goods are only tested as in a physical store.
If the item has been used (more than just trying it on as in a physical store) and you regret the purchase, the item can be returned, we assess the depreciation and it will not be returned.

Please note that the buyer is responsible for the shipping costs for returns. We encourage you to use our return portal , where you can easily and quickly order a return package label. Press the link here, to get to ours return portal.

If you do not use the return portal, please note that the item must be sent with a tracking number so that we can track the package.

You are also welcome to return the package in person.

The package must be returned to:
LINEA G
Thorvaldsensvej 56
1871 Frederiksberg C

When will I get the refund for my return?
You can see your refund on your account statement within 5 banking days, starting from the day you received your return confirmation from us. The refund is always made to the same payment card that was used for the purchase.

Have you received my return?
From the time you drop off your return package at the post office, it can take up to 14 days before you receive your refund. You will receive a return confirmation via e-mail as soon as we receive your return.

Does it cost anything to return?
The buyer is responsible for the shipping costs for returns. The item must be sent by delivery, as we do not collect parcels from the parcel shop. But you are also welcome to return the package in person.

Can I return items from different orders in the same package?
Yes, you can put an item from another order in one and the same return package. Just remember to inform about this.

How do I switch?
You have 14 days to decide whether you want to exchange your products, from the day you collect the package. The products must be returned with the original label and tag. If you then want to exchange for another size or color, you simply send an email to info@lineagcph.com , where you inform about what you want.

How do I find the right size?
If you are in doubt, we recommend that you either stop by one of our dealers, which you will find on our dealer list , or look at our size guide . You are also always welcome to call or write to us, and we will guide you as best as possible.

How do I find out which store has the particular item I want?
To find out which stores offer the various items, we recommend that you contact the rewarding store. You are also more than welcome to contact us.

Contact us on:

+45 25 30 20 32
+45 60 20 92 23

Mail: info@lineagcph.com

Find our dealer list right here

I forgot my password, what do I do?
In case you have forgotten your password, you can visit the log-in page and click "Forgot your password". You can now enter your email address and reset your password. You will receive an email with a link to update the password you are registered with.

If you still have problems logging in, please contact us.

How do I get in touch with you?
You can contact us on the following information:

LINEA G
Linea Grundahl & Anne Grundahl
Thorvaldsensvej 56
1871 Frederiksberg C

+45 25 30 20 32
+45 60 20 92 23

Mail: info@lineagcph.com